Our commitment to data protection
violet-crater is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines our compliance measures and your rights under these regulations.
violet-crater acts as the data controller for personal information collected through our website and services. Our contact details are:
violet-crater
47 Dale Street
Liverpool, L2 2HG
United Kingdom
Email: [email protected]
We process personal data only when we have a lawful basis to do so under GDPR Article 6:
Under the UK GDPR, you have several important rights regarding your personal data:
You have the right to be informed about the collection and use of your personal data. This information is provided through our Privacy Policy and this GDPR page.
You can request a copy of all personal data we hold about you. This is known as a Subject Access Request (SAR). We will provide this information within one month of your request, free of charge.
If personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Please contact us to update your information.
Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or you withdraw consent. Note that we may be required to retain certain information for legal or regulatory reasons.
You can request that we restrict how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.
You have the right to obtain and reuse your personal data for your own purposes across different services. We will provide your data in a structured, commonly used, and machine-readable format.
You can object to processing based on legitimate interests or the performance of a task in the public interest. You also have an absolute right to object to processing for direct marketing purposes.
We do not use automated decision-making or profiling in our service delivery. All financial advice is provided through direct human consultation.
To exercise any of your GDPR rights, please contact us at [email protected] with the subject line "GDPR Request." Include your full name, contact details, and a clear description of your request. We may need to verify your identity before processing your request.
We aim to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made multiple requests. In such cases, we will notify you and keep you updated.
While we are not required to appoint a Data Protection Officer under UK GDPR, our management team oversees data protection compliance. For any data protection queries, contact [email protected].
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach. We will also report the breach to the Information Commissioner's Office (ICO) as required.
We primarily store and process your personal data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Financial records related to consultations are retained for seven years in accordance with UK tax and accounting regulations. Marketing consent data is reviewed annually and removed if inactive for more than two years.
If you are not satisfied with how we have handled your personal data or believe we have not complied with GDPR, you have the right to lodge a complaint with the supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
We may update this GDPR compliance statement periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or by email where appropriate.